What to Do If Your Concert or Broadway Show Gets Rescheduled

When your long-awaited concert or Broadway show suddenly shifts dates, it’s easy to feel caught off guard. But don’t worry—reschedules happen more often than you’d think. Whether it’s due to illness, weather, or logistical hiccups, this guide will walk you through exactly what to do next—stress-free and smart.

Confirm the Reschedule Details

Before you start panicking, grab your phone and check your inbox. Most ticketing platforms like Ticketmaster, AXS, or TodayTix will shoot you an email or app notification as soon as your event is rescheduled. These messages usually contain the new date, time, and sometimes even an updated venue.

If you didn’t get a message—or you’re just the double-checking type—head directly to the official website of the artist, venue, or Broadway show. Don’t rely on social media posts alone; always go to the source to avoid getting tricked by fake accounts or outdated info.

Once you’ve got the new details in front of you, confirm everything: the date, the start time, the venue location, and your seat assignment. In most cases, your original ticket is still good to go, but there’s the occasional switcheroo that might require a reissue or venue upgrade.

Bottom line: don’t assume—confirm.

Don’t Panic: Tickets Are Still Valid (Usually)

Here’s the good news—in most cases, your original ticket is still totally valid. No need to scramble for a new one or worry about rebooking. If the show’s just been shifted to a different date but everything else remains the same, your barcode or QR code will still scan at the door like nothing ever happened.

Now for the “usually” part. If there’s been a venue change—say the show’s moving from a smaller theater to a larger arena—your ticket might need to be reissued, or you could get reassigned to a different seat. Similarly, if the event format has changed (for example, a full Broadway cast replaced with a concert-style version), that might also affect your original ticket’s validity.

It’s worth checking your ticketing account or confirmation email for updates. Look for any notes about seating changes, refunds, or updated ticket downloads. Some platforms will clearly flag if your seats have been moved or upgraded.

So, before you toss your old ticket or start a support chat, double-check if it’s still good to go. Chances are, it is.

Can’t Attend the New Date? Here’s What to Do

Life happens. If the rescheduled date clashes with your calendar, don’t stress—there are options.

First, check your ticket email or the seller’s app to see if you’re eligible for a refund. Some events offer automatic refunds if you request within a set window, especially if the change was significant (date, venue, or cast).

If refunds aren’t offered, consider selling or transferring your ticket. Most official ticketing platforms—like Ticketmaster, AXS, or SeatGeek—have verified resale programs. This lets you securely sell your ticket to another fan, often at a fair price, without risking a scam.

For Broadway shows, it gets a little more nuanced. Each production and platform has its own policy. Ticketmaster might offer exchanges or resale options, while TodayTix or box offices may be more restrictive. Some theaters will let you switch to another performance date if availability allows, so it never hurts to ask.

The key? Act quickly. The longer you wait, the fewer options you’ll have. And if you’re not sure what’s possible, contact the seller’s customer service—they usually know the drill.

Refund Policies by Platform

Every ticket platform plays by its own rules, so understanding who sold you the ticket is the first step. Refunds for rescheduled events aren’t always guaranteed—and they’re almost never open-ended.

• Ticketmaster: For most events, if the show is rescheduled, your original ticket remains valid. Refunds are typically not automatic—you’ll need to request one within a certain timeframe (usually 30 days after the announcement). They often provide a “Request Refund” button in your account if it’s available.
• AXS: Similar to Ticketmaster, rescheduled shows hold your ticket in place. You must request a refund if the promoter allows it. Not all events qualify, and requests must be submitted by the posted deadline.
• SeatGeek: As a ticket marketplace, SeatGeek usually follows the venue or event organizer’s policy. They’ll email you if an event changes and include steps for refunds if applicable. Act fast—their window may be tight.
• TodayTix: Policies vary by show and theater. Some offer exchanges or credits, but few provide full refunds. It’s best to reach out to their customer support as soon as possible.

Bottom line? Don’t assume you’ll get a refund unless the platform says so. Read every email and act before the refund deadline passes. One missed date can cost you more than just money—it can cost you a seat at your dream show.

Travel and Hotel Bookings

If you planned a trip around the event—hello, concert weekend or Broadway getaway—now’s the time to pull out those travel receipts. A change in show date doesn’t have to mean a total loss, but you’ll want to act fast.

First up: check your flight and hotel booking terms. Many airlines and hotels now offer flexible change policies, especially if you booked directly. You might be able to reschedule without fees or get a credit toward future travel. But if it’s a basic economy ticket or nonrefundable hotel rate, options may be limited—so don’t wait to ask.

Travel insurance could come to your rescue—but only if rescheduling a ticketed event is covered. Review the policy closely. Some plans exclude “change of mind” or “rescheduled events” unless it was due to illness, emergencies, or natural disasters. You might need documentation from the event organizer if you plan to file a claim.

Still want to go? Try to move your plans instead of canceling altogether. The venue city will still be there, and the event might feel even more rewarding after the extra wait. Plus, keeping your bookings often saves you money in the long run.

Broadway-Specific Tips

If your rescheduled event is a Broadway show, the rules can look a little different than concerts or sports events. Start with the official website or box office—they’ll have the most accurate and up-to-date information about new dates, curtain times, and ticket validity.

In many cases, your original tickets will still be honored. But Broadway productions often work with multiple sellers (like Ticketmaster, Telecharge, or TodayTix), and each has its own rescheduling policies. Go through your original point of purchase to ask about exchanges, seat reassignment, or credit if you can’t attend the new date. Some even allow refunds, though it’s not a guarantee.

Be especially careful with weekday matinees replacing weekend shows. A Saturday night seat might turn into a Tuesday afternoon one—and if that’s a no-go for you, act quickly. Seats may be reassigned based on availability, so contact the seller as soon as possible to request an adjustment or upgrade if needed.

In short: Broadway shows are more rigid than concerts in some ways, but also offer more flexibility if you work through the right channels. Being proactive gives you the best shot at a smooth swap.

Concert-Specific Tips

When your favorite band or artist shifts a concert date, the first place to check is their official social media. Artists, promoters, and venues often post updates faster than ticketing platforms do. So whether it’s Instagram stories, Twitter/X threads, or Facebook posts, follow closely for real-time info.

Big-name tours—think Taylor Swift or Bad Bunny—might only reschedule certain cities, not the entire tour. Double-check your city’s date specifically. Sometimes changes are due to weather, illness, or logistical issues, and a city swap or date change might be announced with little notice.

Also keep an eye on whether the venue or opener changes. A switch from an indoor arena to an outdoor stadium—or vice versa—can affect parking, seating, and your overall vibe. If your ticket was for a specific seat, make sure it still applies to the new layout.

And yes, losing your favorite opener can sting. If that was a major draw for you, check whether refunds or partial credits are available. Your concert experience should still rock, even if a few details shift along the way.

How to Resell or Transfer Your Ticket

If you can’t make the rescheduled date, don’t sweat it—reselling or transferring your ticket is often a smooth process, as long as you stick with trusted platforms. Start with the site you originally bought from—Ticketmaster, AXS, or TodayTix usually offer built-in resale or transfer options that are safe and straightforward.

Other reliable platforms include StubHub and SeatGeek. They verify tickets, offer buyer guarantees, and help you avoid shady situations. If your ticket qualifies for resale, you can list it in just a few clicks—no sketchy social media meetups required.

Avoid selling tickets via DMs, Craigslist, or Facebook resale groups. Scammers thrive in these spaces. If someone insists on using PayPal “friends and family,” that’s a red flag. You won’t have buyer or seller protection if something goes sideways.

One more thing: check the digital ticket’s rules. Some tickets become non-transferable close to the show date. Others may have specific name or ID requirements. Read the fine print so your ticket handoff doesn’t hit a wall.

What If the Show Gets Canceled Instead?

If your concert or Broadway show is canceled outright—no rain date, no reschedule—you’re usually entitled to a full refund. In most cases, the money is automatically returned to your original payment method, no action needed. Just don’t delete your confirmation email too fast!

Save your ticket receipt, confirmation number, and any emails from the seller. Even if refunds are automatic, glitches happen. A quick screenshot of your order page can help clear up delays if you need to contact support.

One important caveat: some platforms offer credits or vouchers instead of cash, especially if the ticket was part of a promotion or flash sale. Before you agree, check if the credit expires or comes with restrictions. If you prefer a refund, you may have to actively opt out.

And remember, if you booked through a third-party reseller, their refund process might differ. Read the fine print, and don’t hesitate to reach out directly if you’re unsure. Losing a show is disappointing—but losing your money shouldn’t be part of it.

Accessibility & Special Considerations

When a concert or Broadway show gets rescheduled, accessibility arrangements don’t always transfer automatically. That prime aisle seat you reserved? If the venue or seating chart changes, it might vanish without warning. So don’t leave it to chance—check right away.

Accessible seating may shift if the show moves to a different venue or if the production adjusts its layout. If you use mobility aids, require a sign language interpreter, or need assistive listening devices, contact the venue or ticket seller’s customer service ASAP. They’ll help reassign seats or ensure your previous accommodations are re-confirmed.

Many people assume that once access needs are noted, they carry over automatically. But in reality, rescheduling resets the logistics game. So if your original show included specific arrangements—like early entry, companion seating, or proximity to an interpreter—follow up and confirm that those are still in place.

Your experience matters just as much as anyone else’s. Staying proactive ensures the night stays magical—without last-minute scrambles or frustrations at the door.

Tips for Next Time

Even if your current reschedule situation gets sorted smoothly, it never hurts to be smarter for the next one. The live event world is unpredictable—flexibility is your best friend.

First, look for tickets that come with flexible refund or exchange policies. Many official sellers like Ticketmaster now offer “fan guarantee” or optional insurance at checkout. That small extra fee can save a ton of stress later. Broadway-specific platforms like TodayTix also offer options to refund or swap tickets for select shows if plans change.

Second, steer clear of sketchy third-party resellers unless they’re well-known and vetted (like SeatGeek, StubHub, or Vivid Seats). Unknown sources could leave you holding a useless barcode if the show date changes or gets canceled outright.

Lastly, sign up for email or SMS alerts from your favorite artists, venues, or ticket platforms. This way, if a show’s status changes—even last minute—you’ll hear it directly, not through a panicked tweet or group chat.

Planning ahead might not stop a storm or a flu outbreak, but it’ll make your ticket journey a whole lot smoother.

Conclusion: Don’t Let a Date Change Ruin the Experience

A reschedule doesn’t have to wreck your night out—it’s just a detour on the way to a great memory. First things first: confirm the new date, review your options, and act fast. The sooner you know what you’re working with, the more likely you are to find a solution that works.

And hey, silver lining—you might even score better seats or cheaper travel in the shuffle. Rescheduled shows often come with small perks or unexpected upgrades that weren’t available before.

The key is to stay flexible, stay informed, and don’t lose the buzz. Whether it’s a Broadway show you’ve waited months for or a concert that hits all the right notes, the excitement doesn’t have to fade just because the date did a little dance.

Hold on to your ticket, your patience, and your passion—you’re still in for a show worth seeing.